Request deletion on the web

1. Open the deletion page below and sign in with the same method you use in the app.
2. Read what is deleted and what is kept, tick the confirmation, and choose Delete my account.
3. For your security you may be asked to sign in again first.

Delete in the app

Open the inn app, go to Account, then Delete account.

What we delete

• Your sign-in account, name, phone number and profile details
• Saved addresses, favorites and notification settings
• Your notifications and device registrations
• Your community memberships and contributor access
• Posts you published in communities, with their photos

Deletion happens as soon as you confirm. It is permanent.

What we keep, and why

• Orders: completed, rejected and cancelled orders stay with the shop as its sales record: the items, prices, status and dates. We remove your name, phone number, account ID, your order and item notes, your delivery address, and any cancellation or rejection text.
• Deletion record: a record that an account was deleted and when, without your account ID or personal details, so we can show the request was handled.

If an order is still in progress, you can delete your account after it is completed or cancelled.